Generation Failed

If your campaign shows a "Failed" status, here's how to diagnose and fix the issue.

Not Enough Credits

Problem: Each AI message costs 3 credits. If your balance can't cover all selected leads, generation fails.

Solution: Check the credit badge in the sidebar or go to Settings → Usage. Reduce the number of leads or wait for your monthly credit reset. Active subscribers can also upgrade through Stripe's Customer Portal; plan changes are unavailable during the 7-day trial.

Note: Credits are only deducted for successful generations. If generation fails, credits are refunded.

Too Many AI Variables

Problem: Your template has more AI variables than your plan allows.

Solution: Reduce the number of AI variables in your template. Active subscribers can also upgrade to a plan with a higher limit through Stripe's Customer Portal; plan changes are unavailable during the 7-day trial. Check your plan's variable limit in Settings → Billing.

Generation Timeout

Problem: Large campaigns may timeout during processing.

Solution: Try generating again. If it continues to fail, try with fewer leads selected. You can always run multiple smaller campaigns.

Invalid Signal Data

Problem: Some signals may have incomplete data that prevents generation.

Solution: Go back to Step 1 and select different signals for the affected leads. Signals with higher scores typically have better data.

How to Retry

1. Open the failed campaign
2. Click to edit or retry
3. Make any necessary adjustments
4. Generate again