Upgrade or Downgrade Your Plan

Plan changes are managed through Stripe's secure Customer Portal. Manage Billing is the only place in Signado where you start an upgrade or downgrade.

How to Change Your Plan

1. Go to Settings → Billing
2. Click Manage Billing
3. In the Stripe Portal, select "Update plan"
4. Choose your new tier
5. Confirm the change

During the trial, Stripe lets you switch among Lite, Starter, Growth, and Scale. Confirming any trial plan change ends the free trial, charges you today, and starts your new billing month today. If payment does not succeed or you leave before confirming, your Signado plan and credits do not change.

Upgrading

When you upgrade during a trial:

• Billing preview: Stripe shows the amount and timing before you confirm
• Immediate access after payment: Your trial ends and the new tier's monthly credits and limits apply after payment succeeds
• Automatic refresh: Signado refreshes your plan access while you stay signed in

After the trial, plan changes continue through Stripe's Portal. When an active-plan upgrade invoice is paid, the higher tier applies and Signado adds only the difference between the old and new plan's monthly allocations. Credits already spent are not refilled, purchased credits stay untouched, usage does not reset, and the current billing month keeps its dates.

Downgrading

When you downgrade during a trial:

• Billing preview: Stripe shows the amount and timing before you confirm
• Immediate lower tier after payment: Your trial ends and the lower tier's monthly credits and limits apply after payment succeeds
• Sign-in refresh: Because access shrinks immediately, Signado asks you to sign in again with the reduced plan claims

After the trial, Stripe schedules a downgrade for your renewal date. Your current plan and credits remain unchanged until the lower-tier renewal invoice is paid. At that point the lower tier applies, the new monthly credit balance is reset to that plan's allocation, and Signado asks you to sign in again with the reduced plan access.

If your Scale subscription includes add-on workspaces, Stripe does not show the plan-switch option. Delete the add-on workspaces first; once the subscription contains only the primary workspace, you can schedule the downgrade in the Portal.