Payment Failed

If your payment fails, you'll see an orange banner at the top of the app warning that your subscription is at risk.

What Happens

When a payment fails:

1. Initial failure — Stripe notifies you and retries automatically
2. Retry period — Stripe attempts payment again over the next few days
3. Grace period — You keep full access while retries happen
4. Downgrade — If all retries fail, your account becomes read-only

How to Fix

1. Click Fix Billing on the orange banner
2. The Stripe Portal opens
3. Update your payment method
4. Payment processes automatically

You can also go to Settings → Billing and click Manage Billing to access the portal.

If Already Downgraded

If your account has already been downgraded to read-only:

• Data preserved — All your contacts, lists, and signals are still there
• View only — You can see your data but can't monitor, scrape, or generate messages
• Resubscribe — Go to Settings → Billing and choose a plan to restore access

Once you resubscribe, your full account access is restored immediately.