Contact Support

Can't find your answer in the Help Center? Here's how to get help from our team.

When to Contact Support

• Issue not documented — You've checked Help Center and can't find a solution
• Technical problem persists — You've tried troubleshooting steps but the issue continues
• Billing questions — Questions about charges, invoices, or plan changes
• Account issues — Access problems that self-service can't resolve

How to Contact Us

Email us at hello@signado.io or use the contact form on our website.

Report a Bug

Found a bug in the app? Use the built-in bug reporter:

1. Click Report a Bug in the app menu
2. Describe what happened
3. Attach screenshots if helpful
4. Submit

This sends the report directly to our team with useful context about your session.

What to Include

When emailing support, help us resolve your issue faster by including:

1. Account email — The email address you use to sign in
2. Description — What you were trying to do and what happened instead
3. Steps to reproduce — How can we see the same issue?
4. Screenshots — Visual evidence helps us understand faster
5. Error messages — Copy the exact text of any errors you see