Account Setup Issues

If you're having trouble getting started with Signado, here are the most common setup issues and how to fix them.

Workspace Not Found

Problem: You see "Workspace not found" or can't access features after signing up.

Solutions:

1. Complete setup: If you started signup but did not finish, choose a paid plan and complete its 7-day free trial checkout. Cancel anytime.
2. Refresh your browser — Sometimes the page needs to reload after signup completes
3. Check your organization — Make sure you're in the correct organization if you have multiple accounts

Onboarding Steps Stuck

Problem: The onboarding checklist doesn't progress or you can't access features.

Solutions:

1. Complete required steps — Business profile and first list creation are required before full access
2. Refresh the page — Progress updates may need a page reload
3. Clear browser cache — Cached data can sometimes show outdated state

Features Not Available After an Active-Subscription Upgrade

Problem: You changed an active subscription to a higher plan but don't see new features or higher limits. Plan changes are unavailable during the 7-day trial.

Solutions:

1. Wait for the automatic refresh: Signado keeps you signed in while the billing update is confirmed
2. Reload the page: Use this if the new tier does not appear after the update finishes
3. Check Settings → Billing: Verify your new tier is showing correctly
4. Use sign-in troubleshooting last: If Billing is correct but access is still stale after a reload, sign out and back in once, then contact support if the issue continues

If your plan shows as upgraded but features still aren't available, contact support.